Privacy Policy

VoidCall ("we", "us", or "our") operates the website voidcall-web.vercel.app and the VoidCall mobile application. This policy explains how we collect, use, and protect your information.

1. Information We Collect

• IP Address: Used for moderation, ban enforcement, and abuse prevention.
• Google Account Info: If you sign in with Google, we receive your name and email address via Firebase Authentication.
• Phone Number: If you sign in with OTP, your phone number is stored via Firebase Authentication.
• Profile Data: Name, age, and gender preference you provide during setup, stored in your device's local storage.
• Usage Data: Session duration and match counts, used to display online user counts.

2. Information We Do NOT Collect

• We do not record or store video or audio from calls.
• We do not store chat messages after the call ends.
• We do not sell your data to third parties.

3. How We Use Your Information

• To match you with other users based on your preferences.
• To enforce community rules and bans.
• To authenticate your account via Firebase.
• To improve app performance and fix issues.

4. Third-Party Services

We use the following third-party services:

• Firebase (Google) — authentication and analytics.
• MongoDB Atlas — storing IP ban records.
• Vercel — hosting the web application.
• Railway — hosting the backend server.
• Google AdSense — displaying advertisements (may use cookies).

5. Cookies

VoidCall uses cookies and local storage to remember your preferences (gender, match filter). Google AdSense may use cookies to show relevant ads. You can disable cookies in your browser settings.

6. Children's Privacy

VoidCall is intended for users aged 18 and above. We do not knowingly collect information from children under 18. If you believe a child has used our service, contact us immediately.

7. Data Retention

We follow a minimal data retention policy in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023:

• IP Addresses (non-banned users): Not stored. Your IP is only used in memory during an active session and is never written to disk.
• IP Addresses (banned users): Stored in our database for 2 years from the date of the ban to prevent re-entry. After 2 years, ban records are automatically deleted unless the violation was severe (e.g., illegal content), in which case the record may be retained for up to 5 years.
• Firebase Authentication Data: Retained as long as your account is active. You may request deletion at any time.
• Session / Usage Data: Not stored permanently. Online counts are held in server memory only and reset on server restart.
• Chat Messages: Never stored. Messages exist only during the active call.

We do not retain any personal data beyond what is necessary for the purposes described in this policy.

8. Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal obligations.
• Right to Grievance Redressal: File a complaint about how your data is handled.

To exercise any of these rights, contact us at neeharyadav2004@gmail.com. We will respond within 72 hours.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

10. Contact

For any privacy-related questions, contact us at neeharyadav2004@gmail.com.

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